Refund Policy

NeedASkipNow.com.au will issue you with a refund (minus processing fees and / or transport fee where applicable) in the following circumstances:

  1. – where a skip bin order has been cancelled by the customer at least 48 hours prior to delivery (refund is full fee less $8.50 processing fee and less any council permit fees, where applicable)
  2. – a partial refund might be issued where a skip bin order has been cancelled in less than 48 hours prior to bin delivery. For a detailed outline of partial refund options please see point 2.2 of Terms and Conditions
  3. – where a skip bin cannot be delivered due to bins out of stock and no alternative sizes available or due to truck breakdown and inability to deliver a bin on a booked day or the following day (full fee refund)

The following Circumstances do not warrant a refund:

  1. - where a skip bin is delivered later than requested
  2. - where a skip cannot fit into a warehouse, garage or driveway for any reason. We recommend discussing the dimensions of your property prior to placing an order and consider obtaining a council permit for placement of bin on a road, where there are likely to be difficulties with truck access
  3. - where a customer is paying an hourly rate for labour hire or machinery hire while waiting for Need A Skip Now bins.

In the event where NeedASkipNow supplier cannot fulfill your order due to the breakdown of machinery, complete stock sell out or other circumstances, the refund (less the associated fees) will be processed on the next business day where your order was fully paid for. Please note: where a skip bin Permit has been applied for and bin has been cancelled thereafter, most City Councils will not refund a permit fee. We will attempt to request a refund on your behalf at our admin hourly rate of $25 however from experience it is very difficult to recover Council Fees.