Frequently Asked Questions

Do you deliver to my post code?

Please type your post code at our Home Page and if you don’t get a message saying that we don’t service your post code yet, you can go ahead with your booking

How do I know which size skip bin do I need?

While selecting bin size on our Home Page, you will be provided with the dimensions for each size. Please note that all bins from 3m3 and up have a walk-in door, which makes loading the bin so much easier. Please refer to our bin size and waste type guide for more info.

What if I haven’t got a driveway and need to park a bin on a road or a nature strip?

All bins parked outside of your private property (i.e. on City Council land) will require a City Council Permit. Prices for permits vary from council to council and sometimes depend on size of the bin and the length of time the bin is placed. Please note that some councils don't allow placement on a nature strip and the road is the only option. We obtain the Council Permit on your behalf and charge you the Council Fee plus GST (as required by the Australian Taxation Office).

Can a Skip Bin Damage My Driveway?

Yes, a Skip Bin can potentially damage your driveway. Any heavy Skip Bin from 6m3 and up, filled with soil or other heavy materials, can contribute to damaging your driveway. On a pickup of a bin, the weight of the bin plus the weight of the truck can crack your driveway. If you are ordering a Hook Bin - there is a high probability of damage to the driveway, thus it is strongly recommended to place Hook Bins on a Road. As per our Terms & Conditions, it is customers' responsibility to ensure a safe placement of a bin. If your driveway is new or fragile (such as exposed aggregate) we recommend obtaining a City Council permit and placing a bin on a road. It is cheaper to pay for a permit compared to repairs of your driveway. You can also protect your driveway by placing timbers underneath the bin, we encourage you to take as many precautions as necessary.

Can I get my own skip permit?

No, we are accredited with all relevant councils and we deal with them directly as all councils have different permits and requirement for rubbish bins and skips, in addition councils only deal with skip bin providers, not the end users, as we need to hold a public liability insurance and pay annual fees to some councils.

What Skip Bin type do I need?

It will depend on the nature and quantity of waste. For Households, it is recommended to obtain a Marell Type Bin, while for Building Sites, Warehouse or End of Lease Clean-Ups - a Hook Bin might be more suitable. Please refer to our bin size and waste type guide for more info.

What do I do with hazardous chemicals?

You cannot put any hazardous waste into the skip bins. Hazardous chemicals include Solvents, Paints, Acids, Laboratory Waste, Oils, Grease traps etc. To dispose of this you need to contact your local council. They will be able to provide you with a contact who can dispose of anything hazardous or not accepted in your skip bin (i.e. food waste). Disposal of tyres and mattresses in the skip bin will incur additional charges. Please refer to our waste type guide for more information.

How high can I load bins?

All rubbish bins and skips have a maximum height fill point which is to the height on the side wall of the bin, no higher. Any bins, which are overloaded above the rims of the bins will be off-loaded back to the safety limits or in some cases left on premises for the customer to off-load. Please note, should the driver need to come back to pickup a bin, additional transportation charges will apply.

How long can I keep the skip bin?

Generally, we allow you to keep a skip bin for between 1 and 5 days. If you need a skip bin for longer, additional daily rental will be charged after day 5.

What if I’m not finished with the skip bin by pick-up day?

If unforeseen circumstances mean that you have not finished with the skip bin, you should advise us as early as possible, but a minimum of 24 hours in advance. Should the driver arrive to your site and find that bin is not ready for pickup, additional transportation charges will apply for a driver to come back. Provided the skip bin has not been booked out on another job, we can usually extend the hire. Please note that any bin hire extension beyond day 5 of rental will incur additional rental fees.

Will they be able to get up my drive?

Your drive needs to be at least 3 metres wide for a normal truck with a 6 cubic metre skip bin (allow wider access if necessary for a larger truck). Another consideration is the size of the bin. Most Marell Bins should fit in a standard driveway, up to 5m long. However most Hook Bins are best placed on a road, due to the likelihood of damaging a driveway and the large amount of space required for them. You should also ensure there are no low hanging trees, power lines or the like, that may hinder the access and placement of the container at time of delivery. Once ordered you should contact us and discuss the location of the skip bin if you think that access may be difficult.

Can I get a skip delivered on Saturday or Sunday?

You can order a skip bin for Saturday or Sunday using, only if you request the skip bin to be delivered on the Saturday prior. Our current deliveries and pick ups are during Monday to Saturday, therefore if you require your bin to be there over the weekend, please schedule a Friday or Saturday delivery

How much notice do I need to give when ordering my skip?

We will be able to deliver a skip bin within 24hrs of ordering, however, we suggest skip bins are booked as far in advance as possible to ensure you are able to get a skip bin that best meets your requirements and secure a desired time range for the delivery.

What happens if I paid for a skip and it cannot be delivered for some reason?

While in most cases skips are delivered when they are paid for, in a rare event that a skip cannot be delivered (due to stock shortages or other circumstances), you will be fully refunded if no alternative delivery date can be agreed upon. However if non-delivery is a result of customer changing his mind, cancellation fees will apply as per our Terms & Conditions.